Please read the following terms and conditions carefully as they govern the use of this website.
All material contained within the Laain website (https://laain.co.uk/) is covered by a disclaimer and protected by copyright laws.
Access to this website (https://laain.co.uk/) is subject to the following conditions:
Copyrights – Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders, except for your own personal or non-commercial use.
You also agree, on entering this site, not to adapt, alter or create derivative work from the site content except for your own personal, non-commercial use.
Logos – The Laain logo is property of Laain Lmt, trading as Laain. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.
Links to other websites – This website may contain links to other websites that are operated by third parties. Laain Ltd, trading as Laain, does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
Content Accuracy – Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.
Limitation of Liability – Laain Ltd, trading as Laain, does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will Laain Ltd, trading as Laain, be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.
Modification of the Terms and Conditions – Laain Ltd, trading as Laain, may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
Online Returns Policy Terms – You have the legal right to return your order within 14 working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the initial shipping cost. If you want to cancel your order, you will need to follow the procedure set out in our Return and Exchange Policy.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
Laain will cover the return costs for faulty items or items that are damaged in transit to you in which case you should contact firstname.lastname@example.org with photographic evidence.
All sales are final after 14 days of purchase.
Shipping – We will endeavor to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
You will receive a shipment confirmation email when the order has been dispatched. UK and EU residents will pay VAT on their purchase.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Laain Ltd, trading as Laain is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods. We regret to inform you that, unfortunately, we are unable to ship to Russia and Belarus.
All orders are delivered using Royal Mail. All items will be safely packed.
Any further inquiries should be directed to email@example.com.
Gift Cards – Buying a virtual Gift Card:-
Sent directly to your recipient’s inbox.
Choose how much you would like to give in British Pounds (GBP).
Add the recipient’s name, email address and a personal message.
The Gift Card will be emailed to the recipient and a delivery receipt will be emailed to you.
How to redeem a Gift Card
Gift Cards are redeemed on the payment page when making your purchase by entering your code. Please note that Gift Cards can only be used at laain.co.uk.
- If the value of your Gift Card is more than the total order, the remaining balance will automatically be credited to your Laain account.
- If your order exceeds the value of the Gift Card, the balance must be paid by credit or debit card via PayPal.
- To check your balance please email firstname.lastname@example.org
- Gift Cards are valid for 12 months from date of purchase.
- Gift Cards are non-transferable.
- Laain Ltd is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.
- Laain reserves the right to cancel a Gift Card if we deem such action is necessary.
- Gift Cards cannot be used in conjunction with any other offer.
Delivery – A virtual Gift Card will be emailed to the recipient.
A delivery notification will be emailed to you for your reference.
The virtual Gift Card will arrive as soon as we have processed your order and taken payment. Next day delivery for orders placed Monday to Friday and next business day for orders placed over the weekend and bank holidays.
No delivery charges apply on Gift Card(s)-only orders.
If a customer purchases a Gift Card or Gift Cards alongside other products, standard delivery charges will apply.
Returns– Gift Cards cannot be returned or exchanged for a card refund.
All returned items that were paid for with a Gift Card will be refunded as store credit to your Laain account for you to use against future purchases.
If you return an item paid by both Gift Card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit.
Gift Cards are only valid for the named recipients.
Discount Codes- You may occasionally receive discount codes from us, via email or through promotional materials.
Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Codes can only be redeemed online at laain.co.uk.
When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order.
If any other rules apply to a specific promotion, these will be clearly stated at the time of promotion or on accompanying promotional materials.