Laain offer a 14 day Refund and Exchange Policy on all full priced items from date of delivery. All items should be returned in original condition, any items returned in poor condition, ie worn, washed or damaged and not containing original product tags, may not be refunded.
We offer free returns for all UK orders. Just email us on email@example.com requesting a return for an Exchange or Refund with your order reference number, description of what you ordered and your reason for return. If you are requesting an exchange, please give a description of the item, colour or size you would like to exchange to. We will then send you a freepost return label to print and attach to the outside of your mail safe postage package. Then simply repost your item at your local Royal Mail Post Office.
For orders outside of the UK, please follow the same steps as above, however we cannot offer Free Return Postage. Once we confirm your Refund or Exchange we will forward our return address and will notify you once we have received your return. Please ensure we receive your return within 14 days of despatch.
Please ask for a receipt of postage as goods being sent back are your responsibility until they reach us.
Once we receive the return, we will check the quality of the item and begin processing your refund or exchange. Please allow up to 28 working days for your refund to be processed. If you have requested an exchange, allow up to 48 hours for your exchange to be arranged and despatched. If for any reason there is a problem with your refund or exchange, we will contact you within 48 hours.