All orders are processed and shipped 1-3 days after payment confirmation. We offer free shipment on all UK and European orders over £200.
Orders within the UK are despatched using Royal Mail Standard delivery and will arrive within 2-3 working days from date of despatch. Delivery fees are £5.00 and include free returns.
We are able to offer Special Signed Next Day Delivery for £10.00 if specifically required, email us on email@example.com to enquire about special delivery requests.
Orders outside of the UK are despatched using Royal Mail Standard International delivery and will take 3-7 working days from date of despatch. Delivery fees vary- Europe £10.00 and Rest of the World £15.00. This does not include free returns.
You will only be charged delivery fees once per order, and will not be charge until your order has been despatched. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
All prices shown on the website include UK VAT. International deliveries do not include local sales tax or import duty, therefore customers outside of the UK may be liable to pay any extra duty fees that may apply to the purchase. Laain cannot be held responsible for custom authorities holding orders awaiting duty payments.
Please ensure that all information is entered correctly at the checkout, as all orders returned due to incorrect shipping addresses may be reshipped and you may be charged. Once your order has been delivered to the correct shipping address, Laain cannot be held responsible for lost or stolen packages.
If you need to cancel your order, please contact us within 2 hours of purchase, depending on the status of your order we may be able to cancel your order. However, if your items have already been dispatched, we unfortunately cannot cancel your order, but you are able to return your items within 14 days of delivery.
If you have any further queries regarding our delivery policy please contact firstname.lastname@example.org.